Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at sohbanali484@gmail.com. Once your return request is approved, you will receive a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Address:
[Insert your return address here]
If you have any questions about returns, feel free to contact us at sohbanali484@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and work to make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items) and personal care goods. We also do not accept returns for sale items or gift cards. If you have any questions or concerns about a specific item, please contact us.
Exchanges
The quickest way to ensure you receive the product you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return, we will notify you if the refund is approved or not. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at sohbanali484@gmail.com.
Thank you for shopping with Balkambags!